Babies R Us vs Buy Buy Baby: Baby Stores Compared
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Babies R Us vs Buy Buy Baby: Baby Stores Compared

Babies R Us is an effective site if your goal is to get items as quickly as possible. This is due to the fact that there are so many physical locations for the store around, in addition to their 1-hour in-store pickup feature. Buy Buy Baby is a site that will work better for you if you really need effective customer service options like 24/7 phone support or their return system which goes above and beyond with receipt-less options.
Covered in this report
Babies R Us — Best Features
ShopRunner has a partnership for trials involving free 2-day shipping.
The Rewards R Us program gives you $5 for every 125 points you spend.
Best for: Those who need to get their baby accessories quickly.
Buy Buy Baby — Best Features
24/7 Phone support for any baby accessory question whenever you want to ask it.
Receipt-less returns are available through the site.
Best for: Those who want high-quality support options for their baby accessories.
Best deal: Current Promotions - [activate coupon]

Since all families are different, and all babies are different, it follows that the accessories you need for your children will be different. Here’s a comparison between two major baby stores so you can see which one will work best for what your young children need.

Babies R Us

Babies R Us is a company that’s now connected to the popular Toys R Us. The site sells everything related to baby accessories including strollers, diapers, feeding stuff, clothing, health supplements, and even cribs, furniture and play yard stuff.



  • Choose Your Country-If you click on the flag at the bottom of the screen, you’ll be able to get a version of the site geared specifically to your country. This includes Canada, the U.K., Germany, and France in addition to the U.S.
  • Free Store Pickup in 1 Hour-You can pick up your items in one hour or less at a local Babies R Us store, provided it’s between the listed store times and provided they have the item in stock. You’ll be able to tell this is the case when you get an email confirming the item is in stock and ready after purchase. You can even have someone else pick up the order who’s not you, if you want.
  • Rewards R Us-The site has a rewards system which gives you $5 for every 125 points you earn. You can also get double points if you get a credit card through Babies R Us. You get 1 point for every dollar you spend normally.
  • Price Match-IN order to get this, you have to only do it in-store, unfortunately. It works up to 7 days from the time of receipt.  The price matching only works for specific competitor websites such as Target, BestBuy, Sear, Kmart, Buy Buy Baby and a few others. There are a bunch of exceptions for this as well, such as just about any sale.
  • Shoprunner 2-day Shipping Trial-ShopRunner partners with a number of different sites to let you try out free2-day shipping for a year. There’s usually a certain minimum you have to buy from a site like Babies R Us to qualify, and there may be other requirements as well.
  • PayPal Credit for Free Financing-You can get free long-term financing for the site through this program that lets you make large purchases and then pay it back slowly without any fees.


Buy Buy Baby 

Buy Buy Baby has a number of modern options for customers including reserving items online and paying for them in the store, for example. The site has a number of baby products available as well including beach and pool toys, educational games, music and DVDs, strollers, car seats, potty products and a lot more stuff besides.


  • 20% Off for Email Signup-This is only for a single item, and only for subscribing for the first time.
  • Receipt-less Returns-You can’t exchange or return your item for free with no proof whatsoever and get the full amount, but they will take many different forms of proof such as your credit card, your registry number, your checking account number, or your gift card number And if you don’t have any of this, they will still do it for 20% less. And if this is unacceptable, you can send a corporate request if you want to have them research the order for you.
  • Online Reservations for In-store Payment-If you choose to pick up an item in the store, you can reserve the item for  2 days. Then you can go to the store with the receipt and pay for it while you’re in the store.
  • 24/7 Phone Support-The phone lines at Buy Buy Baby are always open, so you can always get help if you need to ask a question about a baby accessory.
  • Free Standard Shipping on Many Items-This doesn’t appear to be universal, but many items such as the Chicco Bravo Trio Travel Stroller in Avena has free shipping that goes with it.
  • Unique Items like Hybrid Stroller/Car Seat-The Chicco Bravo system from Bu Buy Baby lets you install a car seat and then transition it right into a stroller. The stroller is good for children up to 50 pounds, the car seat is a Keyfit 30 seat. Some items like the Promotional Contour Charging Pad are Buy Buy Baby only.


Head to Head


Babies R Us has items like the Evenflo Invigor8 Platinum Jogging Stroller that goes for $180 but is often on sale for $153 or so.

The Chico Bravo Trio travel system which has a stroller than transitions to a car seat goes for $380. The product even has a 1-year warranty. Other examples of prices ion the site include a pump kit that goes for $55, or a changing pad that goes for $30


You can contact Babies R Us through the usual social media outlets including Facebook, Twitter and Pinterest. There’s also a Live Chat option available as well, but this seems to come and go since the link at the bottom left claims you have to look for “Live Chat” as a tab in green and this doesn’t seem to always come up. Beyond that, the site makes you pick topics related to the help you need. If you need to contact them, you may need to go through ToysR Us instead.  

Buy Buy Baby seems much easier to contact than Babies R Us since they have a number listed prominently at 1-877-328-9222. The “contact us” link in the bottom right will also send you right to an email form.

Overall, BuyBuyBaby goes above and beyond the call of duty when it comes to customer support features. They have 24/7 phone support service, whereas Babies R Us doesn’t have an obvious way to contact them at all besides vaguely giving them your email address or trying to go in through Toys R Us instead. Buy Buy Baby will also take returns even if youd on’t have a receipt, and even if you have no proof at all if you’re willing to take 20% less or wait for an investigation.

Additional Information
Buy Buy Baby
Buy Buy Baby Coupon: Current Promotions - Check Site
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